Overview

Service desk, asset tracking, and operational foundation. Essentials tier ($4,500): Service desk setup, asset management platform, initial inventory, admin training, and KB templates. Plus tier ($7,500): Everything in Essentials plus 2-3 PowerShell automation scripts, IT operations runbook, MSP transition package, and 30-day post-implementation support.

What you'll get

• Service desk platform selection and setup (Jira, Zendesk, Freshdesk, osTicket)
• Ticket categories, priorities, workflows, and SLA definitions
• Asset management platform setup (Jira Asset Manager, Snipe-IT, etc.)
• Initial asset inventory import (up to 50 assets)
• Admin training and knowledge base starter templates
• Plus tier: 2-3 PowerShell automation scripts
• Plus tier: IT operations runbook and SOPs
• Plus tier: MSP partner transition package and 30-day support

Ideal for

• IT teams drowning in email/Slack support requests
• Companies needing audit trails and accountability
• Businesses formalizing operations before scaling