Question 1

How is Polus different from a traditional MSP?

Accepted Answer

We focus on project-based consulting rather than break-fix support. Our approach addresses root causes through Microsoft 365 optimization, process documentation, and system improvements. You receive enterprise-quality work at fair project pricing without long-term contracts.

Question 2

What happens after the initial consultation?

Accepted Answer

Within 24 hours, you'll receive a written summary including identified priorities, recommended services, and transparent pricing. There's no obligation—you'll have the information needed to make an informed decision.

Question 3

Do I need to sign a long-term contract?

Accepted Answer

No. Most services are delivered as one-time projects. Our IT Advisory service is available on a month-to-month basis for ongoing strategic guidance, but requires no long-term commitment.

Question 4

My team is only 5-10 people. Are we too small?

Accepted Answer

Organizations with 5-50 employees are our primary focus. At this size, you need professional IT infrastructure but may not require a full-time IT staff member or traditional MSP contract. We specialize in serving Oklahoma small businesses at this stage.

Question 5

Can you help with Microsoft 365 and Teams setup?

Accepted Answer

Yes. Microsoft 365 is our core expertise. We provide governance frameworks, identity and access management (Entra ID, MFA), endpoint security (Intune), Teams and SharePoint architecture, email migrations, license optimization, and backup protection for M365 environments.

Question 6

How quickly can you start?

Accepted Answer

Most projects begin within 1-2 weeks following the initial consultation. IT assessments can often be scheduled within the same week. Larger implementations (M365 governance, process documentation) require additional discovery, but we maintain efficient timelines once you approve the scope.

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How we work

Discovery and Assessment

Planning and Design

Implementation

Start with a fixed-scope package

Frequently asked questions

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